Services / Performance Analytics List Image Home

What

Assessment of current and expected performance. Support in the selection and implementation of KPIs, Target operating models and dashboards:
  • Organizational assessment
  • Process mining
  • Employee engagement
  • Automation and Process control

For whom

Leaders in the human capital, program, project and strategy functions involved in organizational development and change initiatives within or across the banking lines of business.


VP, Process group owner, Director, Process owner, CHRO, CIO, and CAO.

Scope

The intervention can take one or more of the following forms:
  • Assessment and focus groups,
  • Custom dashboard development
  • Research and/or Benchmarking
and can be extended, when requested by the client, to:
  • Developing and automating the analytical process to integrate within the institution's MIS.

Why

To increase visibility into the business line and process performance; increase the business value from existing technology and processes, and further improve your employee engagement strategy and value proposition - in line with service excellence targets and strategic objectives.

Free resource

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Segue-IQ
Toolkit

A quick assessment of organizational fitness and adaptability to change

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Use Cases:

Performance Management Dashboard
> Service operational performance

Organizational and Digital agility have become a conditio sine qua non to operate in today's consumer facing industries. It starts at the customer interaction level - with the ability to sense how good you are doing with your members; why and at what cost - and extends, at the other side of the rope, into the internal level - or how you are organized to fulfil member needs.
We provide the analytic tools, methodology and analyses to help our partners in measuring and sustaining process, service and channel performance, along four pillars: (1) Quality of service, (2) Employee engagement, (3) Cost efficiency and (4) Asset efficiency.
With a focus on information and service fulfillment channels, this allows our partners to have a clear picture of the opportunities that add value to member interactions where minimal additional work and expense are required.

> Government financial performance analysis

In an effort to improve the ROI on infrastructure and development projects, and to stimulate private investment and capital formation, a joint committee of development bank and government leaders wanted to assess the efficiency of government investment and understand in-depth the use, performance and impact of government fund in economic development projects.

Public finance - Financial performance analysis